TRAINING DEVELOPMENT

ViSpark is dedicated to ensuring its customers maximize the value of the investment they've made in their enterprise CRM solution. To accommodate the unique requirements of each customer ViSpark provides standard or customized training programs, and work side-by-side with our customers to:

Ensure a effective knowledge transfer and provide customers with the tools and skills they need to maximize the value their solution.

Provide on-line and instructor led training for end users, administrators, support personnel, and developers. All training can be offered on-site at the customer's facilities, or at the ViSpark's office.

Tailor training to job functions or to specific technology or business practices.

A Functional Overview: This one day course introduces participants to the contact management capabilities of ViSpark Contact. Topics include contact and household profiling, scheduling and task management. Demos, lecture, discussion and hands-on exercises are used to reinforce areas of the application and business processes. Upon completion, students will possess the knowledge and skills to use ViSpark Contact for key business processes such as customer care, retention, sales of products and interaction management.
This course is designed to give participants detailed instructions for administering and maintaining the solution. This course has two intended audiences: technical system administrators who will be maintaining the solution, and business system administrators who will be performing more day-to-day administrative tasks.
This course is designed to provide an initial understanding of the ViSpark Application Framework and ViSpark Studio for developers, and support and maintenance resources. The course is suitable for architects and technical business analysts who will be participating in the design of system extensions and new components.
In addition to our standard training, ViSpark offers custom training that prepares your employees to use your solution with your unique business processes. The goal is to make sure that your employees are able to use the full functionality of solution so that business results can be realized. Based on years of experience developing and delivering custom training, ViSpark is focused on maximizing user adoption.
Training needs analyses and development of detailed training plans

Development of custom content in multiple formats that reflect your unique business practices

Variety of delivery methods including train-the-trainer workshops, customized on-line help and end user training